We now offer nationwide shipping services and pick-up starting from $ 25.
We can help you with pick up arrangements. Alternatively you can choose your own courier.
*Please ensure your shoes are packaged securely in a box to prevent any damage during shipping.
*Customers are responsible for all shipping costs (ship to our store and ship back to you).
For cleaning services: we would like to ask you to provide either photos or a video.
For repair services: please provide a 360-degree video clearly showing the condition of the shoes.
Additionally, include details of the shoe purchased price, brand, and any specific needs (such as unyellowing the soles). After reviewing your provided media and understanding your requirements, our customer service team will confirm the quote. If you’re satisfied with the price, you can then send your shoes to us.
Once your shoes arrive at our store, we will record a video of the unboxing to ensure their condition. If we find out any damage, we will send a video to you for confirmation. A video will send to you after clean/repair. Also, attach tracking numbers.
*Please note: Once you agree to the price and send your shoes to us, the service cannot be cancelled.
Our service times will vary depending on shipping times and our store’s operational capacity. We will keep you updated on any changes. We offer a variety of shoe care services, including but not limited to cleaning, unyellowing, and repairs. Please provide specific details of your needs to help us serve you better.
