FAQs

Servies

How much does cleaning cost? 

-We clean shoes for between $30 and $79. Restorations are priced between $89 and $249. The exact price depends on what service you choose. 

Do I need to book an appointment? 

-You can make an appointment with us by phone or email, and you can just walk in. 

How long does it take to clean my shoes? 

-All our cleans have a 3-7 days turnaround. We also offer an express 24-hour turnaround option for extra per pair. 

What do I do if I am not satisfied with the cleaning services I have received? 

-Please contact our support and provide your order number and photos of your shoes. 

How do I send in A mail cleaning order? 

How do you charge for your mail order services? 

 

Products

Do you provide instructions for all your cleaning products?  

-We sure do. You can watch step-by-step tutorial videos for all of our products on their respective product page or check out our YouTube channel for all of our product how to use! 

Can I use the stain remover for any material? 

-Yes you can! Our Stain Remover is safe on all materials. However, due to the nature of suede and nubuck, we would recommend using other techniques before resulting in using any liquids.  

Do you do bulk discounts? 

 

Order & Shipping

How long does shipping take? 

-Bear in mind that shipping times are just an estimation and can vary depending on shipping volumes and time of the year.   

What is your refund policy? 

-Please check out our refund policy. 

How do I apply discount codes? 

-You can apply it to the checkout page before you complete the order process. If you have a discount code that’s not working please contact support info xxx and provide the discount code that you’re trying to use. 

How do I check the status of my order? 

-Please reach out to the support team at xxx directly and provide your order number and tracking number.