FAQs
Servies
How much does cleaning cost?
- Cleaning: $30 - $89
Price varies depending on the type of shoe material and the level of cleaning required.
- Restoration: $89 - $249
Restoration prices depend on the shoe material and the area of the restoration needed
Do I need to book an appointment?
-You can make an appointment with us by phone or email, or you can just walk in.
How long does it take to clean my shoes?
-All our clean services have 3 days turnaround period. We also offer an express 24-hour pick up option for extra per pair.
What do I do if I am not satisfied with the clean services I have received?
-Please contact our support team, provide your order number and photos of your shoes.
How do I send in mail clean order and charge order?
- Please click on National Wide Pick up & Drop off at the bottom of website.
Products
Do you provide instructions for all your cleaning products?
-We sure do. You can watch step-by-step tutorial videos for all of our products on their respective product page or check out our YouTube channel for all of our product how to use!
Can I use the stain remover for any material?
-Yes, you can! Our Stain Remover is safe on all materials. However, due to the nature of suede and nubuck, we would recommend using other techniques before resulting in using any liquids.
Order & Shipping
How long does shipping take?
-Bear in mind that shipping times are just an estimation and can vary depending on shipping volumes and time of the year.
What is your refund policy?
-Please check out Refund and Return at the bottom of website.
How do I apply discount codes?
-You can apply it to the checkout page before you complete the order process. If you have a discount code that’s not working, please contact us and provide the discount code that you’re trying to use.
How do I check the status of my order?
-Please reach out to the support team directly and provide your order number and tracking number.